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	<title>Annoying Design &#187; starbucks</title>
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		<title>Service companies will always need a human touch</title>
		<link>http://www.annoyingdesign.org/blog/2008/03/21/service-companies-will-always-need-a-human-touch/</link>
		<comments>http://www.annoyingdesign.org/blog/2008/03/21/service-companies-will-always-need-a-human-touch/#comments</comments>
		<pubDate>Fri, 21 Mar 2008 18:25:08 +0000</pubDate>
		<dc:creator>ross</dc:creator>
				<category><![CDATA[brands]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[in-store experience]]></category>
		<category><![CDATA[starbucks]]></category>
		<category><![CDATA[time magazine]]></category>

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		<description><![CDATA[In Johnny Mnemonic, the Keanu Reeves rendition of William Gibson&#8217;s awesome sci-fi short story, basic social interactions are performed by cyborgs or machines. And in a Clockwork Orange, machines serve &#8220;milk&#8221; at bars &#8212; no more bartenders. So does the future of service industries hold just vapid, emotionless interactions?Hells no. Bruce Temkin wrote on his [...]]]></description>
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