In Johnny Mnemonic, the Keanu Reeves rendition of William Gibson’s awesome sci-fi short story, basic social interactions are performed by cyborgs or machines. And in a Clockwork Orange, machines serve “milk” at bars — no more bartenders. So does the future of service industries hold just vapid, emotionless interactions?Hells no. Bruce Temkin wrote on his [...]
Entries Tagged as 'starbucks'
Service companies will always need a human touch
March 21st, 2008 No Comments
Tags: customer experience · customer service · in-store experience · starbucks · time magazine
