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	<title>Annoying Design &#187; org charts</title>
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		<title>Towards the Customer-Centric Organization</title>
		<link>http://www.annoyingdesign.org/blog/2008/05/05/towards-the-customer-centric-organization/</link>
		<comments>http://www.annoyingdesign.org/blog/2008/05/05/towards-the-customer-centric-organization/#comments</comments>
		<pubDate>Tue, 06 May 2008 05:38:05 +0000</pubDate>
		<dc:creator>ross</dc:creator>
				<category><![CDATA[business]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[adam richardson]]></category>
		<category><![CDATA[american apparel]]></category>
		<category><![CDATA[business structures]]></category>
		<category><![CDATA[design]]></category>
		<category><![CDATA[org charts]]></category>
		<category><![CDATA[organization structure]]></category>
		<category><![CDATA[personas]]></category>
		<category><![CDATA[rfid chip]]></category>
		<category><![CDATA[silos]]></category>
		<category><![CDATA[user centered design]]></category>
		<category><![CDATA[user experience]]></category>

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		<description><![CDATA[There&#8217;s exciting thought brewing right now about how user-centered design and customer experience thinking can impacting, not product or website design, but the very building blocks of business, like org charts, process flows, even manufacturing. As companies realize they need open up their marketing mentality, so are a handful applying that thought to other areas [...]]]></description>
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