Archive for the 'usability' Category

18
Jun

Some Thoughts on MySpace’s Redesign

MySpace is rolling out their new re-design, as of yesterday, which the brilliant folks at Adaptive Path played a large part in. I’m always impressed by their work, but I was surprised by the screenshots of the redesign I saw on Valleywag who notes:

“When Fox Interactive began interviewing Web designers for the job last fall, they told the candidates the main goal was to match rival Facebook feature-for-feature.”

Surprised because it seems like MySpace might be foregoing the design elements that made it so popular in the first place.

Friendster way back when…

Think back to 2004, when Friendster was all the rage. See below referanced obligatory trend graph…

Myspace Google Trends

At that time MySpace quickly surpassed Friendster — with easy linking to profiles that could spread over IM, self-promotion from bands and musicians, and a digitally native audience of hipsters, punks, and urban youth.

In retrospect, Friendster was so eager to attend the high school junior prom that is Web 2.0, that it pre-boozed itself into drunk, dry-heaving oblivion before the dancing even began. It forgot who it’s core audience was, but MySpace’s anti-design site design really resonated with the need for personalization. And as Danah Boyd pointed out — MySpace built a huge following amongst specific socio-economic divisions — those hipsters and punks, for example.

But by following Facebook, is MySpace abandoning its audience? Did its original design contribute to its success?

Continue reading ‘Some Thoughts on MySpace’s Redesign’

27
Feb

It’s not everyday you see a "500 error" like this…

“Stocks plunged today after a sell-off in China rattled markets worldwide and fanned fears that the economy may be vulnerable to a downturn.” [See the NYTimes article]

After hearing this news that the recent stock market utopia isn’t as rapturous as Jim Cramer would like you to believe, I went to Google Finance to check the impact.

Apparently it’s wider than expected…

28
Nov

Hot Off The Press: "Budgeting For Usability Lab Tests"

My newest research at Forrester looks at the practical side of usability…

Forrester surveyed vendors who conduct usability lab tests of digital and physical products like Web sites, desktop software applications, and mobile phones. We found that, on average, these vendors tested 13 users per engagement, conducted tests over the course of two to three weeks, and charged $20,000 or less for this work. But project size and cost varied widely, from small tests (five users for less than $5,000) to massive engagements (120 users for more than $100,000). What will change in 2007? Usability vendors expect increases in both demand and cost.

Get the full report here, on Forrester’s site

13
Nov

Gmail Is Starting To Show Real Design Problems

Gmail is now going mainstream. One sign is the Java app that came out last week is appearing loaded onto new mobile phones.

But New Changes to the Gmail Interface clearly miss the mark
Gmail has added some new interface elements, namely a contextual drop-down menu as part of every message.

(click image for the bigger Flickr photo):


This menu could have been added for many reasons — maybe to reduce screen clutter, or to highlight key features of the mail service.

But the end result is unmistakable — Gmail is becoming just like every other web-based email service before it (eg: Yahoo! Mail). With the same errors (see the image below). The same clunky interface (how is user supposed to know what that down arrow means at the top-left of a message… or that it’s clickable… or that there’s even a menu there?).

(click image for the bigger Flickr photo):

What does it mean when the apps that defined innovation and simplicity become themselves complex and broken because of a poor attempt to appeal to a broad audience?

I know Google and the Gmail team are talent folks and do a lot of testing — and that the kinks with these rounds of interface tweaks may (and probably will) iron themselves out. But bottom line: I expect a lot from a company like Google and it’s designers. These “5 new features” that Gmail now totes atop every page — they’re so far off the mark in terms of clear, clean ease-of-use, and the true value of what a mail app should be.

04
Oct

Read-er the fine print

The new Google Reader interface is driving me nutso! Yes, there are more features, like other ways to mark articles as read vs. unread.

But, really, the basic experience of a reader is simple. Aggregate content, show it to me, repeat. That’s it!

Any time a design team says they’ve improved something by adding “more features,” I guarantee you they’re doing something wrong (or they work at Microsoft). I for one would choose simplicity over a host of features any day.

So, it was a great relief when I read on the Google Reader blog that you can revert to the previous interface.

Take a look at this A/B image of the old and new reader designs (click it for the bigger Flickr photo):




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