chief customer experience officer data from Bruce Temkin
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dissecting experiences with a critical eye
Hi, my name is Ross and I’m a design strategist, and I'm passionate about studying how audiences connect with products and ideas. I've worn many hats: a market researcher and consultant at Forrester Research, a game designer at Harmonix, a grad student at Carnegie Mellon's Entertainment Technology Center, a composer and teacher at New England Conservatory. You can reach me at ross.spw@gmail.com, or follow me on twitter.
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